What do I do if a technical error occurs?

If you encounter a technical error while playing, here's what to do:

• Lost Connection: If you lose your internet connection mid-spin, don't worry! Tuplaus saves your game data, and the round will usually play out automatically. You'll receive any winnings directly in your account. For games like Blackjack, the hand will time out as if you left the table.

• Game Developer Error: If the problem is with the game itself, you'll likely see an error message. Unfortunately, we can't resolve issues on the game provider's end, but we apologize for any inconvenience.

• Other Errors: If a simple reload or restart doesn't fix the problem, please contact our Customer Support team with a detailed explanation of what happened. The more information you provide, the better we can assist you. Be sure to include:

  • Game name
  • Time of the incident
  • Wager amount
  • Description of the problem
  • Screenshot of the issue (if possible)

You can send this information, including screenshots, to support@tuplaus.com.