What happens if I lose my Internet connection while playing?

If you get disconnected during a spin or round, don't worry! You'll only lose potential winnings if your connection comes back. All game sessions are saved, and the system will automatically finish the round or spin for you. You won't see the animation, but you'll still get the result.

For example, if you're in the middle of a Free Spins round and lose connection, you might see a bigger account balance when you reconnect. This is because the system finished the round and credited any winnings to your account.

If you're having connection issues with Tuplaus while your device is definitely connected to the internet, try restarting your device. If that doesn't work, please contact Customer Support via Live Chat or email at support@tuplaus.com with a detailed explanation of the problem.