What do I do if a game doesn't start after clicking the thumbnail?

If a game isn't loading, first try restarting your web browser. If that doesn't work, restart your device. You should also make sure your browser and device are fully updated with the latest software, as older software can sometimes cause issues.

If you're trying to play an older game, it might be a Flash-only title. Flash isn't supported on mobile, and many browsers block it automatically. Check your browser settings to see if that's the problem.

If you've tried all of these steps and the game still won't load, please get in touch with our Customer Support team for help.